About me

As a fast learner and hard worker, I am knowledgeable in a range of scripting languages and software tools. I have two years of experience in the fast food and retail industry, where I have demonstrated my ability to communicate effectively and build strong relationships with staff and clients. In addition to my experience in the fast food and retail industry, I have strong IT skills that I have developed through coursework and hands-on experience. I am highly skilled in diagnosing and repairing a wide range of hardware and software issues, and I have a proven ability to quickly learn new technologies. I am highly organized and detail-oriented, which makes me well-suited for working with complex systems and troubleshooting technical issues.

What i'm doing

  • design icon

    IT Support

    I have provided extensive technical support to users over the phone and via email, and have developed strong communication and troubleshooting skills in the process. Overall, my personal experience in these areas has given me a deep understanding of computer systems and the ability to effectively support users with their technical needs.

  • Web development icon

    Web development

    I have experience in designing the layout and user interface of a website, writing code to power the website or application, and setting up and maintaining the server infrastructure that hosts the website. I am have to ability to understand and use a variety of programming languages and technologies, including HTML, CSS, JavaScript, and databases, which I use to create functional and visually appealing websites.

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    Anti-Censorship Curcumvention

    Experienced in setting up secure networks and interfaces that allow for the safe use of services and products within a business or organization; whilst working closely with IT teams and other stakeholders, Ensuring that the necessary security measures are in place and that users have access to the content they need.

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    And More!

    As a professional with experience in a variety of operating systems, including Windows, Linux, MacOS, and NQR, I have proven my ability to quickly adapt and learn new skills. My determination and enthusiasm make me an excellent candidate for any opportunity that comes my way. I am confident in my abilities and am eager to take on new challenges and responsibilities.

Testimonials

  • Amanda Elder

    Amanda Elder

    Lee helped me set up my web page and social media accounts. He was extremely professional and knowledgeable throughout the process. He also provided ongoing support which was greatly appreciated. I would highly recommend Lee to any workplace and look forward to working with him again.

  • Holger Christen

    Holger Christen

    From the first time I met Lee, I was absolutely amazed with his knowledge when discussing the NFT Platform. He demonstrated his knowledge and expertise setting up the Platform for me, along with all the details that’s needed to make this platform workable. I can see in the near future we will need to discuss further conversations so I’ll be in touch. I can see you will have a great future sharing your knowledge with all. I definitely recommend you and your services.

  • Emily evans

    Riya Chandra

    I can’t thank Moff IT and especially Lee from their team enough. I had a cracked MacBook screen and needed my laptop ASAP as I had an exam the next day and he fixed it for me on the same day and gave me a service to remember. So so happy 😀

  • Henry william

    ****

    I can highly recommend Lee for his incredible and fast service. I needed a screen change then a whole back up and transfer of my iOS device to a new one when i encountered two unfortunate events within a week of each other. Lee was so patient and helpful with my needs they fixed my devices in a short time frame. Really can’t recommend Moff-ITenough should you need IT help.

Resume

Experience

  1. Lead Information Technology Specialist @ Moff-IT

    Feb 2023 – Present (6 mos)


    •Proven track record of providing top-notch support and service to clients via phone, email, and chat, resolving hardware and software issues
    •Worked across a mix of cloud and on-premise technologies including Networking, Active Directory, Microsoft 365 and some cybersecurity vendors
    •Utilised a ticketing system for tracking and managing support requests
    •Successfully solved complex problems for high-end customers and businesses
    •Maintained up-to-date knowledge of emerging cybersecurity threats and technologies through ongoing training and certification programs
    •Experienced in using remote desktop tools such as VNC, TeamViewer, and LogMeIn for remote access across all devices
    •Worked with clients and other businesses to resolve malware and virus incidents, utilizing anti-virus software and other tools to remove and prevent future occurrences.
    •Trained clients on cybersecurity best practices, including password management and threat detection.
    •Maintained and updated IT documentation and records, including user manuals, training materials, and system configurations
    •Collaborated with other IT specialists and team members to improve processes and ensure smooth operations
    •Experienced with Microsoft products, including Office 365 suite and O365 Admin

  2. Information Technology Specialist @ Moff-IT

    Oct 2022 – Feb 2023 (5 mos)


    •Provided support directly to businesses and clients onsite at their premises
    •Provided remote support of servers, desktops, applications, and cloud services in Microsoft-based environments
    •Configured, troubleshooted and remediated all issues with firewalls, networks and more
    •Attended scheduled onsite bookings with clients to execute preventative maintenance on end-user devices and IT infrastructure
    •Assembled and configure workstations, servers, and networking hardware for onsite implementation
    •Engaged with highly experienced solutions experts and senior engineers to solve escalated issues and maintain best practices
    •Engaged in all levels of IT support in a wide variety of technologies
    •Occasionally provided after-hours emergency support

  3. Team Leader @ Hungry Jack's® Pty Ltd

    Sep 2020 – Sep 2022 (2 yrs 1 mo)


    •Worked as a team member to ensure satisfied customers and a positive work environment
    •Greeted customers and handled payments via a POS system, efficiently fulfilling a high volume of orders in a fast-paced environment
    •Maintained smooth operations and a high standard of customer service during high-volume rushes
    •Undertook management responsibilities, including scheduling, rostering, and team coordination

Certifications

  1. IBM Cybersecurity Analyst - IBM

    In Progress

  2. Introduction to Cybersecurity Tools & Cyber Attacks - IBM

    Jan 2023

  3. The Fundamentals of Digital Marketing - Google Digital Garage

    Oct 2022

  4. Customer Service Specialist - NASBA

    Jun 2022

Education

  1. James Fallon High School

    2018 – 2023

  2. TAFE NSW

    Sep 2022

    CERT 3 - Networking and Security

My skills

  • Web design
    80%
  • Software Creation and Diagnosis
    90%
  • Censorship Curcumvention
    80%
  • Hardware
    60%

Blog

Contact

Contact Form